Eternal Group India: Privacy Policy

Last Updated: 01/01/2026

1. Introduction

Eternal Group India (“Company”, “we”, “us”, or “our”) operates real estate, finance, and education services, including marketing and lead management through this website and our CRM systems. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, interact with our digital campaigns, or share your details with our team.

By using our website or submitting your information through any of our forms, campaigns, or offline activities, you consent to the practices described in this Privacy Policy.

2. Scope and Applicability

This Privacy Policy applies to:

• Visitors to our website and landing pages.
• Leads generated through online and offline campaigns (including social media and advertising platforms).
• Existing and prospective clients interacting with our sales and support teams.

3. Information We Collect

3.1 Information You Provide Directly

We may collect the following information when you fill enquiry forms, call us, visit our office, or interact with our team:

• Name, email address, and mobile number.
• City, state, or preferred location for investment or property.
• Budget range, property preferences, and investment purpose (self-use or investment).
• Communication preferences and feedback shared during calls or meetings.

3.2 Information Collected Automatically

When you visit our website, certain information may be collected automatically to improve performance and security, such as:

• IP address, browser type, device type, and operating system.
• Pages visited, time spent on pages, and referring URLs.
• Interaction data with forms, buttons, and navigation elements.

3.3 Information from Third-Party Platforms

We run campaigns on platforms such as Facebook, Instagram, Google, and other advertising networks. When you submit your details through these platforms, they may share your information with us, including:

• Contact details submitted in lead forms or ads.
• Campaign metadata (e.g., ad name, campaign source, creative information).

Such data is imported into our CRM to allow our team to contact you, track follow-ups, and measure campaign performance.

4. Purpose of Collecting and Using Your Information

We use your information for the following purposes:

• To contact you regarding your enquiry about our projects, plots, or services.
• To understand your requirements and suggest suitable property or investment options.
• To schedule site visits, meetings, webinars, or events related to our offerings.
• To send you updates about new launches, offers, project progress, and related information.
• To improve our website, communication, and customer experience based on aggregated analytics.
• To maintain internal records for compliance, audit, and dispute resolution.

5. Legal Basis for Processing (Where Applicable)

Depending on your location and applicable laws, we may process your personal data based on one or more of the following legal grounds:

• Your consent, when you submit your details on our website or campaign forms.
• Legitimate interest in communicating with potential and existing customers about our services.
• Compliance with legal obligations and regulatory requirements.

6. Data Storage, Retention, and Security

6.1 Storage and Retention

Your data is stored in our CRM and related systems hosted on secure servers. We retain your information for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by law. Leads and enquiry records may be retained for a reasonable period to analyse campaign performance, understand customer behaviour, and respond to future queries.

6.2 Security Measures

We use reasonable technical and organisational measures to protect your data against loss, misuse, or unauthorised access. While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Sharing of Your Information

We do not sell or rent your personal data. We may share your information only in the following situations:

• With internal teams (sales, marketing, customer support) to respond to your enquiries and provide services.
• With trusted service providers such as marketing agencies, call centres, or technology partners who support our campaigns and CRM operations, under appropriate confidentiality obligations.
• With government authorities, regulators, or law enforcement agencies when required by applicable law.

8. Cookies, Tracking, and Analytics

Our website may use cookies, pixels, and similar technologies to:

• Remember your preferences and improve navigation.
• Measure campaign performance and website usage through analytics tools.
• Run remarketing or personalised ads on third-party platforms.

You can manage cookie preferences through your browser settings, but disabling certain cookies may impact your experience on the website.

9. Your Rights and Choices

Subject to applicable laws, you may have the following rights in relation to your personal data:

• Right to access: You can request a copy of the personal data we hold about you.
• Right to correction: You can ask us to correct inaccurate or incomplete information.
• Right to deletion: You can request deletion of your data, subject to legal and contractual limitations.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.
• Right to opt-out of marketing: You can opt out of promotional messages by following the instructions in the communication or by contacting us.

To exercise these rights, you can contact us using the details provided in the “Contact Us” section below or refer to our dedicated Data Deletion Policy page, where applicable.

10. Children’s Privacy

Our website and services are intended for adults interested in our projects and services. We do not knowingly collect personal information from children below 18 years of age. If you believe that a child has provided us with personal data, please contact us so that we can take appropriate action.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, portals, or social media pages. We are not responsible for the privacy practices, content, or policies of such third-party sites. We encourage you to review their privacy policies before sharing any information.

12. International Transfers

Our primary operations and servers are located in India. However, some of our technology or service providers may be located in other countries. By using our website and providing your information, you consent to the transfer of your data to such locations, subject to appropriate safeguards where required by law.

13. Updates to This Privacy Policy

We may update or revise this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, you can contact us at:

Eternal Group India

Address: 1st & 2nd Floor, Plot No. 91, Above Raymond Showroom, Near Patel Motors, Scheme Number 114/2, A.B. Road, Indore (MP)

Phone: +91 930 002 2229

Email: info@eternalgroupindia.com

Website: www.eternalgroupindia.com

Last Updated: 01/01/2026